Frequently Asked Questions (FAQ)

We comply with Canada Revenue Agency (CRA) recommendations to issue tax receipts by February 28 of the calendar year that follows the year of the donation. This allows individual taxpayers to claim their donations on their annual income tax returns.

Payroll

Credit Card

Cheque

Gift of Securities

United Way is committed to protecting your privacy and maintaining confidentiality. Creating a secure password protects information about your online donation and personal information.

You will be prompted to create and confirm your password. Your password must meet three of the following four criteria (8-14 characters):

• 1 upper case character
• 1 lower case character
• 1 number
• 1 special character

Click “Forgot Password” (bottom left) to generate a new personal link (previous links will not work).

1. Complete your pledge through UnitedWay@work, select the Gift of Securities payment option and enter the approximate value of securities being donated.
   
   
2. Complete the Notification of Securities Transfer and send it to United Way Centraide (UWC) by email (securities@uwgt.org) or fax (416-777-0962) Attention – Securities.
   
   
3. Instruct your broker to transfer your securities to UWC’s brokerage account. Please do not transfer securities without first forwarding this form to UWC.
   
   
4. A charitable tax receipt will be issued for the closing price of the securities on the day of the transfer to UWC. All securities are sold on the same day as received by UWC.
   
   
5. Eligibility of a tax receipt for the current year requires that securities must be in United Way’s brokerage account by 5 p.m. on December 31st of that year.

Please contact assistance@uwgt.org for help in editing or deleting your donation.

Unless you checked ‘Please send my confirmation email to my personal email’, your confirmation should be in the same Inbox as your initial campaign email. First check your Inbox (including Junk folder) and second your personal email (if you entered it during your transaction). Contact assistance@uwgt.org if you need additional help.

On the donation page, select the payment option and fill in the donation amount. The donation will automatically default to your local United Way. To allocate your donation to a specific charity or a United Way service area, click “Designate to United Ways or other Canadian Charities”. A pop-up window will appear. If it looks like some of the screen is missing, zoom out by holding Ctrl and tapping the minus key to adjust your browser until you see the red ‘Save’ button.

Search for your charity of choice by using a keyword search and select your preferred designation option. Enter the donation amount and click the green add (+) button. This green button only appears when you start typing in the Designation amount box.

Once you click the green (+) button, your total gift to United Way will be less the amount designated to the specified charities. To have your name released to the charity or charities, check the box for “My information can be shared…” otherwise the default is an anonymous donation. If you do not see your charity you should see a sentence: “Charity Not Found? Click here”. Click the link to enter your charity name, province and designation amount. United Way will locate the charity and ensure your designation is received.

To complete the designation, click “Save” to confirm your changes. After clicking “Save”, your designation/s will appear underneath your donation details. If you do not see your designations they were not saved.

In our ongoing efforts to improve our overall efficiencies, United Way Greater Toronto pays out to recipient charitable organizations four times per year. The four quarterly payouts occur in the months of March, June, September and December.

March Payout
Includes all funds received during the previous months of December, January, February.

June Payout
Includes all funds received during the previous months of March, April, May.

September Payout
Includes all funds received during the previous months of June, July, August.

December Payout
Includes all funds received during the previous months of September, October, November.

United Way has partnered with your organization to run an employee giving campaign this year. To opt out of this year’s campaign, click “Not this year” on the Welcome page and a pop-up window will appear. Select a reason and click “Submit” or click “Other” to share your feedback. This will suppress further communications through the @work system during this campaign. Any comments you provide are confidential and will not be shared with your workplace.

For live support, please call 1-888-550-2279 Monday to Friday between 8am and 6pm ET or email assistance@uwgt.org for help. Thank you.